Collect from all the services you perform as warranties.
Use our claims component to easily detect all the services that correspond to a vendor warranty, then track those claims submissions and payments.
Automatic detection of warranty services

- You set the rules on when to mark a service as warranty.
- Specify those rules for every vendor, machine model and store.
- Let our algorithm do the job of detection instantly after creating an order.
- If we miss one claim, don’t worry. We can add it directly inside an order.
Keep track of everything

- Go to your list of claims and see how it is going for each one.
- See the complete information at a glance.
- Filter by date of creation, submission or payment.
- Order the list as you wish.
Manage your claim

- Mark them as submitted or paid.
- Remove the ones that aren’t valid.
- Register the defective and replacement parts.
- Add the time you spend on each claim so you can charge for labor.
- Access directly from the claim to the vendor portal where you report claims.
- Create notes or upload images and files to the claim.
Create automatic purchase orders for each claim

- With a click create a PO with all the parts that you need.
- See directly which POs are attached to each claim.
- As you manage your claim you manage the PO.
Do everything securely

- Select the people you want to be able to see this component.
- See who removed, created or updated everything.
How is this unified with our other components?

ORDER

- The current claim card is shown with the order.
- Rules are applied to Service Orders to determine if a claim should be created or not.
Vendor

- Vendors are mapped to each manufacturer. For example, Brother is the make/manufacturer but the vendor might be Brother USA.
- Claims are tracked by vendor.
- Rules are set per vendor to determine if claims should be created.
- An URL where the claims can be filed is stored with the vendor.
- The vendor account is updated based on the claims.
Purchasing

- POs are created from claims.
- POs can be tracked inside the claim through to receiving.
MACHINE MANAGEMENT

- Claims are tracked based on a specific machine.
- Rules are applied to machine models that help the automated processes.
Customer

- Claims can be tracked by customer
Point of Sale
