Collect from all the services you perform as warranties.

Use our claims component to easily detect all the services that correspond to a vendor warranty, then track those claims submissions and payments.

Automatic detection of warranty services

  • You set the rules on when to mark a service as warranty.
  • Specify those rules for every vendor, machine model and store.
  • Let our algorithm do the job of detection instantly after creating an order.
  • If we miss one claim, don’t worry. We can add it directly inside an order.

Keep track of everything

  • Go to your list of claims and see how it is going for each one.
  • See the complete information at a glance.
  • Filter by date of creation, submission or payment.
  • Order the list as you wish.

Manage your claim

  • Mark them as submitted or paid.
  • Remove the ones that aren’t valid.
  • Register the defective and replacement parts.
  • Add the time you spend on each claim so you can charge for labor.
  • Access directly from the claim to the vendor portal where you report claims.
  • Create notes or upload images and files to the claim.

Create automatic purchase orders for each claim

  • With a click create a PO with all the parts that you need.
  • See directly which POs are attached to each claim.
  • As you manage your claim you manage the PO.

Do everything securely

 

  • Select the people you want to be able to see this component.
  • See who removed, created or updated everything.

How is this unified with our other components?

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ORDER

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  • The current claim card is shown with the order.
  • Rules are applied to Service Orders to determine if a claim should be created or not.

Vendor

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  • Vendors are mapped to each manufacturer.  For example, Brother is the make/manufacturer but the vendor might be Brother USA.
  • Claims are tracked by vendor.
  • Rules are set per vendor to determine if claims should be created.
  • An URL where the claims can be filed is stored with the vendor.
  • The vendor account is updated based on the claims.

Purchasing

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  • POs are created from claims.
  • POs can be tracked inside the claim through to receiving.

MACHINE MANAGEMENT

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  • Claims are tracked based on a specific machine.
  • Rules are applied to machine models that help the automated processes.

Customer

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  • Claims can be tracked by customer

Point of Sale

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  • When a POS is implemented, the rules for creating claims become much easier to implement because we will already have the serial number and date of purchase for each piece of equipment.

Say goodbye to messy paper and complex systems!

Warranty Claims Tracking Made Simple.

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