Advanced Service & Repair Ticketing and Tracking
Reduce Turn Times and Streamline Your Business
Easily Manage and Track Service Order Transfers (SOTs)
Track orders that are sent out to either in-house or external vendors for part or all of the repair process.
All equipment and devices are tracked by the exact make/manufacturer, model number and serial number.
Eliminate data entry errors because equipment/device selection is done using drop-down lists.
Labels and Barcode Scanning
Easily track and find equipment with Dymo labels and barcode scanning.
Automated Email communication
Send automated or one-click emails to customers and internal employees regarding the equipment repair process.
Integrated With Our Invoicing and Pricing Components
Create pricing levels and apply those levels to your customers.
Integrated with our Inventory purchasing components
If a part is needed and is not in stock, then the service order is placed on hold and when the inventory item is received in the bin the service order is placed back in the queue automatically.
Work Flow Driven Repair Process Using Our RPA Engine
Workflow Statuses Driven by our Robotic Process Automation Engine
Equipment repair statuses and workflow are configure to match your requirements.
Employee and Tech Security
Security roles make sure that employees and techs only see the information they require.
Onboard New Techs Faster
The automated processes enable techs to focus on the repair and not the logistics of the process.
Comprehensive Inspection and Repair Checklists for any Industry
Configure YES/NO binary or any response your business requires
We can configure any number of or variety of checklist responses for each checklist item. i.e. pass/fail, pass/fail/with notes, checked/not checked/n/a, collect a value with notes, etc.
Selection from a Bill of Materials on each checklist item
Attach products and services to checklist actions such as pass/fail. For example, on fail, display a list of products and services that can be added to the service order for that line item.
Display and Record Tolerances
OEM tolerances for each model can be displayed and the tech can enter the actual tolerances found when performing the check.
Easy to Use Checkbox Labels for Common Issues
☑️ seal leaking ☑️ motor running hot ☑️ low pressure ☑️ bad cables ☑️ water damage, etc.
Collect Notes for Each Checklist Item
Notes can be either internal or customer facing.
Assign Checklist(s) to Your Repair Orders Based on a Variety of Business Rules that Meet Your Requirements
Assign a checklist based on model, machine type, customer, work order type, etc.
Every Change Logged
Every change to a checklist is logged as to who did what and when.
Track Runtime Hours/HOBBs
Add many other custom fields to track and report on just about anything.
Stack Separate Checklists or Repeat the Same Checklist for QA and/or the Repair Process
Learn more about Cynch Repair Software components built for both small and large service centers.