Make the after-sales process the key to creating long term customer relationships and revenue growth.
Enhance the customer experience and workflow management by automating post-sales processes essential for service centers, repair shops, and manufacturers.
Service Plan Management
Generate More Revenue
by upselling relevant services and products to past customers with messaging delivered through the right channel at the right time.
Define exact business rules
to attach to service plans. For example, create a service plan template with 80% of labor included and 50% parts, except for powertrain.
Automated Customer Reminders
sent out when a service needs to be performed or request service plan renewals.
Service Plans Analytics
and insight to enable management to optimize their post-sales service plans.
Manage Service Order Transfers (SOTs)
from simple to extremely complex Service Order Transfers (SOTs) where businesses are able to designate one or many distributed service centers.
Enable customer pick up at different locations
through store-to-store transfer functionality including easy tracking and transfer of work orders with needed parts.
Highly customizable checklists and workflows
leveraging RepairStorm’s unique custom workflows and checklists, which are much more than a basic checklist. Companies can attach items to a checklist item to create a bill of materials and forecast needed inventory.
Built-in Communication Tools
to text and email customers, automate followups and reminders, and set action items for team members.
For Service Centers
Built-in CRM Features
to automatically note and track interactions with your team, manufacturers, and customers.
Track and File Warranty Claims
with manufacturers including when the claim was submitted, work history, the status of payment, and more.
with Cynch’s built-in billing functionality built for the warranty claim process.
Built-in CRM Features
to automatically note and track interactions with your team, service centers, and customers.
Manage relationships with service centers
by offering an easy-to-use portal for all service centers to submit repair orders and automatically file warranty claims.
Manage relationships with retail businesses
selling your products by offering a portal to start the warranty process and accept any merchandise covered under your warranty guidelines.
Manage and release your warranty framework
to one or thousands of service centers and repair shops. Manufacturers set the warranty framework for each individual product, combined warranties, extended warranties, and more.
Learn more about Cynch’s After-Sales software components built for small to large service centers and manufacturers.